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Revert Service

Overview

Reverting a service in ISPCRM allows administrators to roll back a user’s service to a previous state. This is particularly useful if there was an error in service application or if the user wishes to return to a former plan or service status.

How to Revert a Service

To revert a service for a user, follow these steps:

  1. Navigate to Users > List Users and select the user profile you wish to modify.
  2. In the user profile, click the Revert button located near the Renew and Grace options.
  3. A dialog box will appear, displaying the user’s recent renewal history. Select the renewal entry you wish to revert.
  4. Review the details of the selected entry, including the Old Expiry Date, New Expiry Date, Old Plan, and New Plan.
  5. Specify the Reason for the revert to maintain a record of the action’s rationale.
  6. Confirm the new status and, if applicable, the amount to be returned.
  7. Click the Revert button to apply the changes.

Revert Service Interface

Approving a Revert Request

When a revert action is initiated, a notification is sent for administrative approval.

  1. Review the revert request in the notifications area.
  2. Click on the notification to view detailed information, including the username, reseller, amount returned, new expiration date, new plan, reason for revert, and action date.
  3. Approve or deny the revert request based on the provided information and your discretion.

Revert Request Approval

Best Practices

  • Ensure accurate and clear communication with users when performing a revert to avoid confusion.
  • Always document the reason for reversion to maintain clear service records.
  • Review revert actions regularly to identify any patterns that may indicate issues with service plans or user satisfaction.

Revert Service Summary

Reverting a service is a powerful feature that ensures customer satisfaction and operational flexibility. By following the steps outlined above, administrators can effectively manage service plans and respond to user needs efficiently and professionally.

Return to User Profile and Management Activities